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Apply for your Resident Return visa (subclass 155)

A Resident Return Visa enables you to travel in and out of Australia as many times as you want until the travel validity expires.

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Before you start your application, please answer some eligibility questions to make sure that this visa is the right choice for you and that you can use our online service.

Are you completing this online form yourself?

Details for an Australian visa application have to be provided and confirmed by the applicant personally. 

Therefore, we need your confirmation, that you are providing the details in this online from yourself. If you would like to provide the details on behalf of someone else (e.g. a family member or a friend), you can do that and complete the online form for them. However, in that case we will need their explicit consent and authorisation that you are allowed to act on their behalf.

Who is completing this online form? * Required
Is this person a minor and are you their parent or legal guardian? * Required
This field is hidden when viewing the form

Applicant is a minor

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Please note: If you are applying for a visa for a minor child, the application must be submitted by a parent or legal guardian.

For underage children, confirmation is required that all legal guardians consent to the grant of an Australian visa. Furthermore, evidence of your identity as their parent has to be provided. 

You can proceed and complete the online form on behalf of your child. The questions in our online form relate to their personal data and individual circumstances.

Once you have submitted the online form, we will review the details and prepare the required consent forms for you to sign. You will receive detailed instructions by email.

Name of the parent/guardian * Required
This field is hidden when viewing the form

Applicant is not a minor

You can proceed and complete the online form on behalf of the other person. In addition to the details in this online form, we will need the explicit consent of the other person and their authorisation that you are allowed to act on their behalf. Otherwise, we cannot process the order.

You can provide authorisation in three simple steps:

Step 1: Download the authorisation form (click here to download).

Step 2: Complete the form with ALL the required information. The form needs to be dated and signed by yourself and by the person on whose behalf you are providing the details. 

Step 3: Send us the completed and signed form together with proof of your identity (a valid photo ID such as a copy of your passport or Australian driver licence) by uploading them in this form or sending them by email later.

Important note: These documents are mandatory and we can neither start preparing the application for a Resident Return visa nor lodge it until we have not received these documents. If we don't receive the authorisation documents within 7 days after the form has been submitted, we will cancel you order. No fees will be charged in that case (the authorisation on your selected payment method will be released).

Your (the authorised person's) full name * Required
How would you like to provide the authorisation? * Required
Please upload the completed and signed auhorisation form together with proof of your identity (a colour scan or photo of a valid photo ID such as a copy of your passport or Australian driver licence). Please note, that ALL required information have to be provided. Insufficiently completed authorisation forms cannot be accepted.
Drop files here or
Max. file size: 512 MB.

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    Please provide the completed and signed auhorisation form together with proof of your identity (a colour scan or photo of a valid photo ID such as a copy of your passport or Australian driver licence).

    For data security reasons, we advise against sending identity documents by email and offer a secure upload function in our online form for this purpose.

    However, if you wish to send us your documents by email, please send them to the following email address: 

    support@visapath.com.au

    Please ensure legibility.

    ALL required information have to be provided within 7 days after the form has been submitted. Insufficiently completed authorisation forms cannot be accepted.

    This field is hidden when viewing the form

    Applicant's details

    Please provide the following details for the visa applicant:

    Applicant's Australian visa status

    Are you a permanent resident of Australia? * Required

    In order to be eligible for a Resident Return visa you must be either an Australian permanent resident, a former Australian permanent resident whose last permanent visa was not cancelled, or a former Australian citizen who lost or renounced Australian citizenship. Unfortunately, if you are not an Australian permanent resident, you are cannot use our online service offering.

    If you want to discuss your situation and possible visa options with a registered migration agent and receive an individual quote for our services, you can book our visa consultation to discuss your case with us.

     

     

    Residence requirement for the visa applicant

    In order to be eligible for a Resident Return visa with a validity period of 5 years (from the date of visa grant), you must meet the so-called residence requirement. This means that you must have been physically present in Australia for at least 730 days in the 5-year-period prior to your application. These 730 days do not have to be consecutive but can be accumulated over the last 5 years. 

    Have you been present in Australia as a permanent resident or Australian citizen for periods totalling at least 2 years in the last 5 years? * Required

     If you do not meet the residency requirement of having been present in Australia for a period totalling at least 2 years in the last 5 years, you may still be eligible for a Resident Return visa if you can demonstrate substantial ties which are of benefit to Australia. However, please note that our online service offering is only available for applicants who do meet the residency requirement.

    If you have been present less than 2 out of the last 5 years and want to discuss your situation with a registered migration agent and receive an individual quote for our services, you can book our visa consultation to discuss your case with us.

    Character requirements for the visa applicant

    Have you ever been convicted of an offence in any country or have you been charged with any offence that is currently awaiting legal action? This includes any suspended sentences or convictions, also those which have already been removed from official records. * Required

    Please note that our online service offering is only available for applicants who don't have any criminal convictions or charges.

    Since details of convictions and offences must be disclosed in the visa application, these cases can be more complex depending and require therefore a thorough individual assessment and personal consultation.

    If you want to discuss your situation with a registered migration agent and receive an individual quote for our services, you can book our visa consultation to discuss your case with us.

    Ready to start!

    The online questionnaire for a Resident Visa consits of four different parts:

    icons8-lebenslauf-480 Personal details: contact details, passport data and identity documents
    icons8-recht -480 Character questions and criminal convictions
    icons8-agreement -480 Formal declarations

    Just click on 'next' and start the online questionnaire where you can provide all required details for the Resident Return visa application. All you need at this stage is a valid passport and (if available) details of other ID documents, like birth certificate or marriage certificate. We will then review your details and contact you if any other documents should be required.

    You can save the online form at any stage and continue later if you wish. Just click on 'Save and continue' at the bottom of the page. You will then receive an email containing a link to your saved questionnaire. Your entries will be saved for 30 days.

    Please note before you proceed: We are not the Australian Department of Home Affairs and not affiliated with it in any way. As Migration Agency we are an independent service provider acting on your behalf. If you have any questions about us our our service, don't hesitate to contact us.

     

    Your location 

    You can apply for your Resident Return visa while you are inside or outside of Australia and also leave Australia while your visa application is being processed. However, please note:

    • In order to have the right to return, your Resident Return visa must have been granted;
    • If you are planning to apply for citizenship or if you have a pending citizenship application, please be aware that leaving Australia without a valid Resident Return visa may impact your eligibility.
    Location of the visa applicant * Required

    If your current visa is already expired, please note: If you have already passed immigration clearance at the airport or are currently outside of Australia, your application for a Resident Return visa needs to be granted while you are outside of Australia.

    Do you intend to travel abroad within the next 7 days? * Required
    DD slash MM slash YYYY
    DD slash MM slash YYYY

    Important note: We are committed to address your matter swiftly and promptly. We usually process orders within 2 business days, provided that all the required documents are complete.

    Our office operates from Monday to Friday (closed on public holidays in Melbourne, Victoria), and we do not process orders and applications over the weekend due to our office closure during those days.

    Please note that we do NOT offer an express or overnight service for Resident Return visa applications. Therefore, if your travel to Australia is planned on short notice, we regret that we cannot offer assistance in such cases. In such instances, we recommend reaching out directly to the Department of Home Affairs for further support. Visapath Pty Ltd is a private Migration Agency and NOT the Department of Home Affairs or any other Australian government body.

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    Your personal details

    Visa applicant's personal and contact details 
    Full name * Required
    Date of birth * Required
    Do you hold any other citizenships? * Required
    Please give all citizenships you hold * Required
    Use the + button to add additional rows.
    Give details of the residential address in your usual country of residence. * Required
    For residential address, a street address is required. A post office address or post box is not accepted as a residential address.
    Is the postal address the same as the residential address? * Required
    Postal address * Required
    Email * Required
    We will communicate with you and send you your Visa Grant Notification by e-mail to the email address you provide here. If you are submitting the form on behalf of a minor, please provide your email as parent/guardian.
    If you are submitting the form on behalf of a minor, please provide your phone number as parent/guardian.
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    Passport details

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    Visa applicant's passport details

    A current and valid passport or travel document is required to apply for a Resident Return visa and as proof of the visa applicant's identity. The visa will then be electronically linked to this passport.

    You can simply upload a photo or colour scan of the passport's data page (that's the page containing your picture). You can simply use your smartphone camera to take a picture of the passport. Alternatively, you can send us the photo or scan of the passport later by email.

    How would you like to provide your passport details? * Required

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    Please send us a copy of your passport's data page.

    For data security reasons, we advise against sending identity documents by email and offer a secure upload function in our online form for this purpose.

    However, if you wish to send us your documents by email, please send them to the following email address: 

    support@visapath.com.au

    Please ensure legibility.

    Please note that we cannot lodge your application for a Resident Return Visa until we have received all required details and documents. 

    Please take a photo of your passport's data page (that's the page containing your picture) or scan it and upload the file. Please ensure legibility. JPEG or PDF files can be submitted.
    Drop files here or
    Accepted file types: pdf, jpg, Max. file size: 512 MB.
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      Most recent passport for travel

      Did you use this passport when you arrived in Australia the last time? * Required
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      Details of the most recent passport used to travel to Australia

      An Australian visa is electronically linked to the visa holder's passport number and one's passport details have to be updated actively after a new passport has been issued.

      If you have not yet used your current passport for travelling internationally, it may be that your passport details have not been updated with the Department of Home Affairs. Therefore, if you have the details of the passport you used when entering Australia the last time at hand, we would kindly ask you to provide them as well as this helps to verify your visa status and eligibility. 

      Providing these details facilitates a faster and smother processing of your visa application.

      How would you like to provide the details of the passport you used when last entering Australia? * Required
      Please take a photo of your passport's data page (that's the page containing your picture) or scan it and upload the file. Please ensure legibility. JPEG or PDF files can be submitted.
      Drop files here or
      Accepted file types: jpg, pdf, Max. file size: 512 MB.

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        Please send us a copy of your passport's data page.

        For data security reasons, we advise against sending identity documents by email and offer a secure upload function in our online form for this purpose.

        However, if you wish to send us your documents by email, please send them to the following email address: 

        support@visapath.com.au

        Please ensure legibility.

        Please note that we cannot lodge your application for a Resident Return Visa until we have received all required details and documents. 

        Type in the details of the most recent passport used to travel to Australia

        Names in your other passport * Required
        Please enter these details exactly as they appear in your passport.
        Date of birth * Required
        The country which has issued the passport
        DD slash MM slash YYYY
        DD slash MM slash YYYY

        Other passport or travel document

        Do you hold MORE THAN ONE VALID passports or travel documents? * Required
        How would you like to provide the details of your other valid passport or travel document? * Required
        Please take a photo of your passport's data page (that's the page containing your picture) or scan it and upload the file. Please ensure legibility. JPEG or PDF files can be submitted.
        Drop files here or
        Accepted file types: jpg, pdf, Max. file size: 512 MB.

          icons8-received-480

          Please send us a copy of your other passport's data page.

          For data security reasons, we advise against sending identity documents by email and offer a secure upload function in our online form for this purpose.

          However, if you wish to send us your documents by email, please send them to the following email address: 

          support@visapath.com.au

          Please ensure legibility.

          Please note that we cannot lodge your application for a Resident Return Visa until we have received all required details and documents. 

          Type in details of other passport

          Names in your other passport * Required
          Please enter these details exactly as they appear in your passport.
          Date of birth * Required
          The country which has issued the passport
          DD slash MM slash YYYY
          DD slash MM slash YYYY
          This field is hidden when viewing the form

          Expired passports

          Have you used any other passports and travel documents to travel to Australia which are expired now? * Required
          Please give details of expired passports and travel documents when the details are known
          Please enter the other passports and travel documents * Required
          Use the + button to add additional rows.
          Country of issue
          Passport / document number (if known)
           
          This field is hidden when viewing the form

          Other personal details

           

          Personal details and identity documents

          Now we need some basic personal details and details of other identity documents.

          Do you have a different birth name or maiden name? Are you currently, or have you ever been, known by any other names? * Required
          These may include names before marriage, aliases or any alternative spelling in any of your names, patronymic name (if a Russian citizen), full spelling of initials of names included in your passport.

          Other names or spellings

          Other name * Required
          DD slash MM slash YYYY
          Have you changed your name more than one time? * Required
          Please provide the following details for all your other names used: * Required
          You can add additional rows by clicking on the Plus symbol
          Reason for name change
          Date of name change
          Date of name change
          Reason for name change
           

          Evidence of name change

          If you have been known by any other names, an official document is required as evidence (e.g. a marriage certificate). If you have officially changed your name, this has to be recorded in the Department's system accordingly in order to avoid problems upon arrival in Australia.
          Do you have a name change certificate (e.g. marriage certificate)? * Required
          Have you provided evidence for your name change with any of your previous Australian visa applications? * Required
          Although you have already provided evidence for your name change in your previous visa applications, these documents can be requested again by the Department during the assessment process. If this is the case, we will contact you and ask you to send us a colour scan of this document by email.

          If you have changed your name and not notified the Department of Home Affairs of your change of name yet, you have to provide formal evidence (e.g. a copy of your marriage certificate) with your visa application in order to have this name change recorded in the Department's system and avoid problems upon arrival in Australia.

          Can you provide an official document as evidence for your name change? * Required
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          Please send us a copy of this document.

          For data security reasons, we advise against sending identity documents by email and offer a secure upload function in our online form for this purpose.

          However, if you wish to send us your documents by email, please send them to the following email address: 

          support@visapath.com.au

          Please ensure legibility.

          Please note that we cannot lodge your application for a Resident Return Visa until we have received all required details and documents. 

          Please take a photo of the document or scan it and upload the file. Please ensure legibility. JPEG or PDF files can be submitted.
          Drop files here or
          Accepted file types: pdf, jpg, Max. file size: 512 MB.

            National identity cards

            Do you have a valid and current national identity card from any country (other than Australia)? * Required
            If you answer this question with 'yes', you will have to provide the details of your national identity card. If your ID card does not have a date of issue or date of expiry simply leave the field blank.
            Name on identity card * Required
            DD slash MM slash YYYY
            DD slash MM slash YYYY
            Do you hold any other valid national ID cards than the above mentioned? * Required
            Please provide details of your other national ID cards * Required
            Use the + button to add additional rows.
            Type of document
            Issuing country
            Identification number
             

            National identity cards

            All applicants from Bulgaria must provide their valid and current Bulgarian Identity Card details. If the applicant is unable to provide their card details, they must provide a reason. If the applicant does not provide these details, the application may be delayed whilst further information is sought.
            All applicants from Estonia must provide their valid and current Estonian Personal Code. If the applicant is unable to provide their Personal Code, they must provide a reason. If the applicant does not provide these details, the application may be delayed whilst further information is sought.
            All applicants from Hong Kong SAR must provide their valid and current Hong Kong Identity Card details. If the applicant is unable to provide their National Identity Card details, they must provide a reason. If the applicant does not provide these details, the application may be delayed whilst further information is sought.
            For applicants from India, the preferred identification for Indian nationals is the Aadhaar card. As the Aadhaar card does not have an expiry date, the applicant should leave the ‘Expiry Date’ field blank. If the applicant does not have an Aadhaar card, they may enter their PAN card, drivers licence, or voter ID numbers under Other identity documents section on the form.
            All applicants from Indonesia must provide their valid and current Kartu Tanda Penduduk (KTP) identity card details, including their Nomor Induk Kependudukan number. If the applicant is unable to provide their card details, they must provide a reason. If the applicant does not provide these details, the application may be delayed whilst further information is sought.
            All applicants from Malaysia must provide their valid and current Malaysian Identity Card details such as the MyKad card. If the applicant is unable to provide their card details, they must provide a reason. If the applicant does not provide these details, the application may be delayed whilst further information is sought.
            All applicants from Macau must provide their valid and current Macau Resident Identity Card details. Enter the national ID number without the parenthesis. If the applicant is unable to provide their National Identity Card details, they must provide a reason. If the applicant does not provide these details, the application may be delayed whilst further information is sought.
            All applicants from the People’s Republic of China must provide their valid and current Chinese National Identity Card details. If the applicant is unable to provide their National Identity Card details, they must provide a reason. If the applicant does not provide these details, the application may take longer to process and may be asked for additional information.
            All applicants from South Korea must provide their valid and current South Korean National Identity card (Resident Registration Card) details. If the applicant is unable to provide their card details, they must provide a reason. If the applicant does not provide these details the application may be delayed whilst further information is sought.
            All applicants from Romania must provide their valid and current Romanian National Identity card details. If the applicant is unable to provide their card details, they must provide a reason. If the applicant does not provide these details, the application may take longer to process and may be asked for additional information.
            All applicants from Taiwan must provide their valid and current National Identification card details. If the applicant is unable to provide their card details, they must provide a reason. If the applicant does not provide these details, the application may take longer to process and may be asked for additional information.
            All applicants from Thailand must provide their valid and current Thai National Identity card details. If the applicant is unable to provide their card details, they must provide a reason. If the applicant does not provide these details, the application may be delayed whilst further information is sought.
            Do you have a valid and current national identity card? * Required
            Name on identity card * Required
            If your ID card does not have a date of issue simply leave the field blank.
            DD slash MM slash YYYY
            If your ID card does not have a date of expiry simply leave the field blank.
            DD slash MM slash YYYY
            Do you hold any other valid national ID cards than the above mentioned? * Required
            Please provide details of your other national ID cards * Required
            Use the + button to add additional rows.
            Type of document
            Issuing country
            Identification number
             

            Birth certificate

            For visa applicants under 18 years, a birth certificate must be provided.
            How would you like to provide the birth certificate? * Required
            Please take a photo of the document or scan it and upload the file. Please ensure legibility. JPEG or PDF files can be submitted.
            Drop files here or
            Accepted file types: pdf, jpg, Max. file size: 512 MB.
              auto;" src="https://visapath.de/wp-content/uploads/2019/02/icons8-received-480.png" alt="icons8-received-480" width="60" height="60" />

              Please send us a copy of this document.

              For data security reasons, we advise against sending identity documents by email and offer a secure upload function in our online form for this purpose.

              However, if you wish to send us your documents by email, please send them to the following email address: 

              support@visapath.com.au

              Please ensure legibility.

              Please note that we cannot lodge your application for a Resident Return Visa until we have received all required details and documents. 

              Birth certificate

              Do you have a birth certificate? * Required
              Name on birth certificate * Required

              Other identity documents

              Do you have a marriage certificate? * Required
              Name on marriage certificate * Required
              Do you have drivers licences issued by a country other than Australia? * Required
              Driver licences * Required
              Issuing Country
              Licence number
               
              Do you have any other national identity documents issued by a country other than Australia? * Required
              This includes any document which was issued by a government for the purpose of identification and which was not mentioned above, e.g. social security cards or alien registration numbers. We may ask you for additional details after we have reviewed your data.
              Other national identity documents * Required
              Use the + button to add additional rows.
              Type of document
              Issuing country
              Identification number
               

               

              Character questions and criminal convictions

              This section contains questions concerning criminal charges, convictions and service in police or military forces. Please read all of the following questions carefully and answer them truthfully.

              Criminal offences, charges and convictions have to be disclosed in a visa application. This includes, for example, traffic offences that went to court, spent convictions and suspended sentences.The Department may request a National Police Check if their records indicate any previous convictions or charges or if it is deemed relevant for assessment of the application. Not disclosing criminal charges and convictions as well as giving false, incomplete or misleading information in a visa application is a serious offence and can result in a visa refusal or even a cancellation, depending on the case.

              If you are unsure whether or not there are any convictions or charges recorded, we strongly recommend applying for an Australian Federal Police Check first. Addressing character related issues and undisclosed conviction and/or charges is not part of this online service offering. So if in doubt whether or not something has to be disclosed, please contact us to clarify this matter before booking our service as we may terminate the contract and cease representation in case of undisclosed character related aspects.

              Criminal charges and convictions

              Have you ever been charged with any offence that is currently awaiting legal action? * Required
              Have you ever been convicted of an offence in any country (including any conviction which is now removed from official records)? * Required
              Have you ever been the subject of a domestic violence or family violence order, or any other order, of a tribunal or court or other similar authority, for the protection of another person? * Required
              Have you ever been the subject of an arrest warrant or Interpol notice? * Required
              Have you ever been found guilty of a sexually based offence involving a child (including where no conviction was recorded)? * Required
              Have you ever been named on a sex offender register? * Required
              Have you ever been acquitted of any offence on the grounds of unsoundness of mind or insanity? * Required
              Have you ever been found by a court not fit to plead? * Required

              Since you have answered 'Yes' to one of the questions above, our online service offering is not available in your particular case, as outlined at the beginning of this questionnaire.

              Details in relation to convictions, charges and offences must be disclosed in the visa application. Failure to do so can cause significant problems and even result in a visa refusal or cancellation. Consequently, these applications are more complex and require a thorough individual assessment and personal consultation.

              If you want to discuss your situation with a registered migration agent and receive an individual quote for our services, you can book our visa consultation to discuss your case with us.

              National security questions

              Please read the following questions carefully:

              • Have you ever been directly or indirectly involved in, or associated with, activities which would represent a risk to national security in Australia or any other country?
              • Have you ever been charged with, or indicted for: genocide, war crimes, crimes against humanity, torture, slavery, or any other crime that is otherwise of a serious international concern?
              • Have you ever been associated with a person, group or organisation that has been or is involved in criminal conduct?
              • Have you ever been associated with an organisation engaged in violence or engaged in acts of violence (including war, insurgency, freedom fighting, terrorism, protest) either overseas or in Australia?
              • Have you ever been involved in people smuggling or people trafficking offences?
              Do you have to answer one or more of the questions above with "Yes"? * Required

              Since you have tp answer 'Yes' to one or more of the questions above, our online service offering is not available in your particular case, as outlined at the beginning of this questionnaire.

              Details in relation to matters of national security must be disclosed in the visa application. Failure to do so can cause significant problems and even result in a visa refusal or cancellation. Consequently, these applications are more complex and require a thorough individual assessment and personal consultation.

              If you want to discuss your situation with a registered migration agent and receive an individual quote for our services, you can book our visa consultation to discuss your case with us.

              Military service

              Have you ever served in a military force, police force, state sponsored / private militia or intelligence agency (including secret police)? * Required
              We need some additional information. Please briefly explain your function or tasks in the respective service. If you have worked for more than one organisation, please indicate this under "other information" at the bottom of this form.
              Date from * Required
              Date to * Required
              Please give the name of the organisation or the service, and briefly explain your function or tasks in the respective service. If you have worked for more than one organization, please give details to all of them.
              Are you able to provide your military service record and evidence of military service discharge? * Required
              Drop files here or
              Max. file size: 512 MB.
                Have you ever undergone any military/paramilitary training, been trained in weapons/explosives or in the manufacture of chemical/biological products? * Required

                Important note:

                You have served in a military force, police force or similar but stated that you have not been trained using weapons.

                Please note that this questions includes basic training as well. We would therefore ask you to check your answer. A brief indication of the type of the completed training is perfectly sufficient.   

                 

                Date from * Required
                Date to * Required

                Visa history and other

                Have you ever been removed, deported or excluded from any country (including Australia)? * Required
                Have you ever overstayed a visa in any country (including Australia)? * Required
                Have you ever had any outstanding debts to the Australian Government or any public authority in Australia? * Required
                Please address whether these debts have already been paid in full or whether there is already an agreed payment plan in place.
                This field is hidden when viewing the form

                Correctness and completeness of the provided information

                 

                Formal declarations and confirmations

                Finally, there are only some official declarations and confirmations left. Please read the following statements carefully.

                I declare that:

                • the information provided in this form is complete, correct and up-to-date.
                • I understand that if any fraudulent documents or false or misleading information has been provided with this application or if I fail to satisfy the Minister of my identity, my application may be refused and I, and any member of my family unit, may become unable to be granted a visa for a specified period of time.
                • I understand that if documents are found to be fraudulent or information to be incorrect after the grant of a visa, the visa may subsequently be cancelled.
                • I understand that if this application is approved, any person not included in this application will not have automatic right of entry to Australia.
                I, the visa applicant, have read and agree to the statements made above regarding the accuracy and completeness of my information. * Required
                I will inform the Department in writing immediately as I become aware of a change in circumstances (including change of address) or if there is any change relating to information I have provided in or with this application, while it is being considered. * Required

                Privacy Notice

                Please download and read the Privacy Notice of the Australian Department of Home Affairs:

                Privacy Notice Form 1442i

                I have read the information contained in the Privacy Notice (Form 1442i). I understand the department may collect, use and disclose my personal information (including biometric information and other sensitive information) as outlined in the Privacy Notice (Form 1442i). * Required

                Note:

                You have answered 'No' in at least one of the declarations above. Unfortunately, this means that we are not able to process your visa application further.

                 

                 

                 

                Other information and questions

                This is optional. If you want you can upload other visa-related documents, e.g. former visa applications, visa grant notification, marriage certificate or other documents you consider relevant.
                Drop files here or
                Accepted file types: jpg, pdf, Max. file size: 512 MB.

                  Order and Payment

                  How would you like to pay? * Required
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                  This field is hidden when viewing the form
                  Service Agreement * Required

                  SERVICE AGREEMENT 

                  Application for an Australian Resident Return (subclass 155) visa 

                  1. Parties to the contract:

                  This agreement is concluded between:

                  Visa applicant:

                   
                  Date of birth:



                  (“client”)

                  and

                  Visapath Pty Ltd
                  Suite 427
                  585 Little Collins Street
                  Melbourne VIC 3000
                  Australia

                  (“Visapath”)

                   

                  2. Scope of service 

                  2.1 Visapath will provide the following services:

                  • Immigration advice and lodgement services relating to the application for a Resident Return visa
                  • Review of the information and documents provided in the questionnaire
                  • Check of the relevant visa eligibility criteria
                  • If required: Consultation with the client regarding the information and evidence provided and advice on additional documents and data 
                  • Submission of a visa application for a Resident Return visa to the Australian Department of Home Affairs. This is usually done within two working days after the client has provided all the necessary documents and information
                  • If required: Handling of any queries and requests from the Department of Home Affairs in coordination and cooperation with the client 
                  • Payment of the Visa Application Charge of A$475 to the Department of Home Affairs
                  • Forwarding of the visa or the decision on the application to the client

                  2.2 Additional services without charges:

                  • After visa grant free passport update during the validity period of the Resident Return visa

                  3. Professional fees and disbursements

                  3.1 The fixed professional fee of covers the completion of the services provided by Visapath as listed in section 2.1 as well as the Visa Application Charge payable to the Department of Home Affairs. 

                  3.2 The Visa Application Charge will be paid by Visapath to the Department of Home Affairs when the visa application is submitted on behalf of the client. The Visa Application Charge is usually not refunded if an application is withdrawn or rejected.

                  3.3 If the visa application is not submitted, the professional fee is reduced to A$165.

                  3.4 In most cases, there are no additional costs apart from the Visa Application Charge included in the fixed fee. In individual cases, however, it may be necessary to submit additional documents. Costs for obtaining and translating these documents are not included in the fixed fee as per section 3.1. The client can either organise the translation of these documents themselves or request Visapath to organise translations by a NAATI-certified translator on their behalf. In that case, the price per page for the translation of a standard document from a common language (including German, French, Spanish and Italian) into English is A$ 70.00 (plus GST, if applicable). An individual quote can be provided for documents in other languages.

                  3.5 In some cases, a medical examination may be required. The costs for this medical examination have to be paid by the client.

                  3.6 Payment:

                  a) The professional fee as per section 3.1 will be invoiced when the visa application is submitted.

                  b) If the visa application is not submitted because the client terminates this agreement, the fees set out in section 3.3 are due upon Visapath's confirmation of the termination.

                  c) If the application cannot be submitted because the client does not meet the requirements, the fee set out in section 3.3 is due with the customer being informed of the reasons.

                  3.7 The client has selected payment by credit card or PayPal. We will reserve the amount of on your card or PayPal account (“Pre-Autorisation”), but will not finally charge it until the fee is due in accordance with section 3.6.

                  3.8 Visapath will not start processing the order until the full amount of the advance payment in accordance with section 3.7 has been credited to the designated account. Visapath is not obliged to provide services in accordance with section 2 as long as the advance payment has not been received in full. The visa application is also only submitted if the required reservation is still valid or has been successfully renewed. Visapath is not obliged to provide services in accordance with Section 2 if the agreed fee is not guaranteed in full by a valid reservation using the chosen payment method.

                  4. Migration Agents and authorisation

                  4.1 The dedicated migration agents for services provided under this agreement are:

                  • Christine Dax (MARN1802924)
                  • Juergen Mader (MARN 2117672) 

                  4.2 The client authorises all Registered Migration Agents associated with Visapath to submit a visa application for a Resident Return visa on behalf of the client and to communicate on behalf of the client with the relevant Australian authorities regarding that application.

                  4.3 The client can contact Visapath and the migration agents responsible for submitting the application via email at support@visapath.com.au. 

                  5. Completion of service and termination of the contract

                  5.1 This service is completed with the decision of the Australian authorities on the visa application. Consulting service and advice regarding options for appealing a decision or handling an appeal is not part of this agreement. 

                  5.2 The client can terminate the contract at any time.

                  5.3 If the client does not meet the requirements for the visa and these cannot be established either, Visapath will explain the reasons for this in writing to the client. The order is completed with this explanation.

                  5.4 A termination of this contract by Visapath is possible under the following circumstances: 

                  • The client has provided false or misleading information or submitted bogus or misleading documents.
                  • The client has not disclosed character related aspects in the questionnaire (i.e. criminal charges and convictions in the section ‘Character questions and criminal convictions’ in the online questionnaire) and there is a request for further information by the Department of Home Affairs due to these matter.
                  • The client cannot be contacted for a period of more than one month despite repeated attempts and after Visapath has informed the client of the intended termination of the contract and with a deadline of two weeks.
                  • The client has not provided the information or documents required within a period of two months after the initial request and Visapath has informed the client of the intended termination of the contract with a deadline of two weeks.
                  • An irresolvable conflict of interest has arisen.
                  • Continuing the service is no longer reasonably possible for Visapath due to other reasons.
                  • Providing or continuing the service became impossible. 

                  6. No guarantee of success

                  Visapath cannot guarantee a successful outcome of a visa application as the decision on visa applications is upon the Australian authorities. Even in the event of a positive decision on a visa application, cancellation of a granted visa by the responsible authorities is possible under certain legislative requirements.

                  7. Correctness, completeness and currency of information

                  7.1 The provision of this service is based on the information provided by the client. The client is responsible for the correctness and completeness of the information provided. It is the client’s obligation to provide complete and correct information and not to submit any false or misleading documents. It is a serious offense to provide false information or to submit false or forged documents as part of a visa application. 

                  7.2 It can be required to notify the relevant authorities of changes in circumstances during the assessment process. Therefore, the client must inform Visapath immediately if information or evidence provided by the client has changed between the time the client provided that information and a decision on an application for a visa is made.

                  8. Miscellaneous

                  8.1 The client consents to communication and the exchange of information and date electronically. The email address provided is the applicant's personal email address.

                  8.2 During preparation or assessment of an application for a visa, time frames and deadlines can apply (e.g. a request for more information by the Australian authorities with short timeframes to respond). Therefore, it is the obligation of the client to ensure availability by email at any time.

                  8.3 Visapath is using cloud-based software solutions and data storage. The client agrees that the ‘client file’, including data and documents provided by the client to Visapath, and other information related to the services for the client are stored in cloud-based computing systems. The client's data will be stored for 7 years after completion of the order in accordance with the legal requirements.

                  8.4 As a matter of internal policy Visapath handles client's data confidentially. Registered Migration Agents are obliged to maintain special confidentiality when handling client data. Although we are not bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988, we adhere to the underlying values contained in the APPs as a matter of internal policy and in complying with our obligations under the Registered Migration Agents Code of Conduct. 

                  8.5 This agreement conforms to the Code of Conduct, a copy of which is available from the Website of the Office of the Migration Agents Registration Authority (mara.gov.au).

                  Acknowledgement and confirmation  

                  Client:

                  I,  , declare that:

                  • I have filled out this questionnaire personally and all the information provided is correct.
                  • I have received a copy of the Consumer Guide
                  • I have read, understood and agree to this agreement. 
                  • I explicitly agree that electronic acceptance of this agreement by the contracting parties constitutes signing and acceptance of this Agreement.
                  IP address of client: 3.145.38.77 Datum: 28/02/2025

                  Credit card payment

                  Accepted on behalf of Visapath Pty Ltd: 
                  Accepted on 28/02/2025
                  Juergen Mader
                  MARN 2117672

                  MasterCard
                  Visa
                  Supported Credit Cards: MasterCard, Visa
                    
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